How returns work

A reverse shipment fee of ₹100 will be deducted from the refund per order — regardless of the number of items in that order. If an order has multiple items, only one deduction of ₹100 is made for the entire order.

Return conditions

To be eligible for a return, your item must meet all of the following:

• Returned within 7 days of the delivery date
• In the same condition as shipped — unused, unworn, unwashed
• Original tags intact and attached to the garment
• Original packaging intact — box, tissue, any included accessories
• Include your order ID and registered mobile number on the packaging

Refunds

• Prepaid orders — full refund to your original payment method within 7 working days of return verification. A ₹100 reverse shipping deduction applies.
• COD orders — store credit (gift card) of the equivalent amount issued to your registered email or phone within 1–2 working days of return pickup. Usable anytime on laavanphere.co.in.
• Shipping charges — non-refundable in all cases.
• Reward points / store credits — non-refundable, redeemable only on our store.
• BOGO / free product promotions — items purchased during Buy 1 Get 1 Free or similar promotions are not eligible for returns.

Pickup & self-shipping

We offer reverse pickup services subject to availability in your pin code. Pickup is attempted twice. If your area is non-serviceable or pickup fails twice, please self-ship to our address below.

• Pack items securely to prevent damage during transit
• Include your order ID and registered mobile number clearly on the packaging
• All items must be unused with original tags and packaging intact
• We recommend India Post Speed Post — reliable, widespread, trackable
• Do not use The Professional Couriers — packages will not be accepted at our warehouse

For self-shipped returns on prepaid orders: once verified, we refund the full amount plus ₹100 courier reimbursement within 7 working days. For COD orders, store credit is issued.

Cancellations

Cancellations are only possible before the order has been dispatched from our warehouse. Once dispatched, please initiate a return after delivery instead.

Laavan Phere reserves the right to modify the products or categories covered under this policy at its discretion and without prior notice.

Important notes

• Bank account details provided for refund are final. Errors in details are not the responsibility of Laavan Phere.
• If you receive a delivery confirmation but did not receive your order, contact us within 24 hours.
• If you receive a product not meeting expected standards, contact us within 24 hours of receipt with photos and details.
• Refunds will be processed within 30 working days maximum from our confirmation email in any case.